Refund & Cancellation Policy
How to cancel renewals, report payment problems, and request a refund for ExamZeta AI services.
Last updated: 8 September 2026
Scope
This policy covers purchases made directly through Coding Adda. The service is delivered digitally; there are no physical goods to return or ship. A subscription cancellation stops future renewal and is separate from a request to refund an earlier payment.
Cancel an institute subscription
Sign in, open Institute billing & setup, and select Cancel renewal. Review the confirmation message and check payment status. Verified paid access continues through the recorded billing-period end. Cancel before the next scheduled charge; a charge already processed is handled under the refund rules below. If the cancellation control fails, contact us promptly with the subscription reference.
Cancel a student subscription
Contact us with the email used for the subscription and its payment or subscription reference to request cancellation of future renewals. Signing out, clearing browser data, or deleting an account is not a cancellation request. Contact us before your next renewal so we can locate the subscription and process your request.
First-payment refund — proposed policy
You may request a refund within seven calendar days of your first paid subscription purchase. This introductory refund does not apply to subsequent renewals. Duplicate charges, incorrect charges, or paid access that we fail to provide will be reviewed separately, including outside this window. Rights to a refund or other remedy under applicable law are not excluded.
Renewals and partial periods
Cancelling renewal does not by itself refund the current paid period. Refund requests for renewals or unused portions of a period are reviewed for billing errors, non-delivery, and applicable legal rights. No cash refund is available for a quiz access coupon or a zero-value transaction.
Request a refund
Use the contact details below and provide your account email, payment ID or subscription ID, payment date and amount, and a short description of the issue. Never send a card number, CVV, password, or OTP. Keep your payment confirmation. If money was debited but access is pending, check payment status and contact us rather than paying again.
Review and processing — proposed timelines
We aim to review a complete request within seven business days. If approved, we aim to initiate the refund within seven business days of approval to the original payment method. The payment provider and issuing bank control when the credit appears; we will share the refund reference where available. These are proposed business commitments awaiting owner approval, not a guarantee of a bank settlement date.
Payment disputes
Contact us if a transaction is unfamiliar or if you need help identifying a charge. We will investigate the available billing records. This policy does not prevent you from raising a dispute through your bank, payment provider, or a lawful consumer complaint process.
Contact Coding Adda
Coding Adda
Deoghar, Jharkhand, India